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1: Memorandum of Understanding


Between the worker/visitor/volunteer and Casa Segura, In undertaking to work with or visit Casa Segura I hereby agree to:

  • Adhere to the vision and values of Casa Segura

  • Adhere to the "Child Protection Policy" of Casa Segura

  • Respect the rights and dignity of all people, especially the children

  • Maintain regular contact with my supervisor

  • Exercise my role as a worker to the best of my ability

  • Ask for support, help, direction and supervision as required

  • Work as a co-operative team member

  • Use common sense and exercise reasonable caution and care in any activities taken

  • Give at least two weeks notice before leaving my position (Employees only)

  • Support, promote and protect the reputation of Casa Segura at all times

  • Abstain from any formal relationship with another staff member or volunteer.


I also declare that:

  • I fully understand the rules mentioned above

  • I have completed and submitted the Personal Details form

  • I have read and accepted the Child Protection Policy and Accident Waiver Forms

  • I have given permission to Casa Segura to undertake a police and other suitability checks if necessary which may affect my position

  • I understand that failure to comply with any of these requirements may result in disciplinary action and/or termination of my position with Casa Segura.

2: Accident Waiver

In consideration for the opportunity to visit/volunteer at “CASA SEGURA” Km 10 Carretera a Guyaramerin, Riberalta, Beni, Bolivia, and on behalf of myself, my spouse, heirs, legal and personal representatives, assigns, and anyone else claiming under myself: 


I (the “Visitor/Volunteer”) or (Visitors/Volunteer’s parent or guardian if the Volunteer is a minor) acknowledge that I volunteer my services (the “Activities”) to the Orphanage “CASA SEGURA” without the expectation of compensation or remuneration in services, goods, cash or otherwise. 


I (or Visitors/Volunteer’s parent or guardian if the Visitor/Volunteer is a minor) understand the Activities may include, but not be limited to, physical activity, lifting of heavy items, loading of heavy equipment and items, operations of and exposure to industrial farm machinery, contact with unidentified and unfamiliar persons, contact with blood and bodily fluid, contact with medical supplies, contact with farm and or wild animals, travel in privately-owned and borrowed vehicles, and travel to and from project locations (including, but not limited to, facilities owned and operated by Orphanage “CASA SEGURA), and the necessity to incur actual and opportunity costs prior to engaging in the Activities. 


I (or Visitors/Volunteer’s parent or guardian if the Visitor/Volunteer is a minor) understand that the Activities may result in various types of injury, damage and loss to myself, my spouse, heirs, legal and personal representatives, assigns, and others including, but not limited to, the following: personal bodily injury, sickness, emotional injury, death, property damage, financial damage and other losses (collectively referred to as the “Risks”). 


I (or Visitors/Volunteer’s parent or guardian if the Visitor/Volunteer is a minor) accept personal financial responsibility for any injury, damage or other loss sustained during or related to any and all Activities at or for Orphanage “CASA SEGURA”, including travel and/or transportation to and from the Activities, any good Samaritan or emergency response and/or medical treatment rendered by Orphanage “CASA SEGURA”, its agents, assigns, officers, affiliates, employees, representatives, insurers, volunteers, or myself. 


I (or Visitors/Volunteer’s parent or guardian if the Visitor/Volunteer is a minor) fully and forever release and discharge, and promise to indemnify, defend, and hold harmless, Orphanage “CASA SEGURA”, its agents, assigns, officers, affiliates, employees, representatives, insurers, successors, volunteers, and anyone else for any and all claims for injury, damage or loss arising directly or indirectly during or as a result of the Activities, including, but not limited to, any and all claims arising from the negligence of Orphanage “CASA SEGURA”, its agents, assigns, officers, affiliates, employees, representatives, insurers, successors, volunteers, myself, or otherwise. By signing this waiver and release, I (or Visitors/Volunteer’s parent or guardian if the Visitor/Volunteer is a minor) intend to bind my spouse, heirs, legal and personal representatives, assigns, and anyone else claiming under myself. 


Furthermore, I (or Visitors/Volunteer’s parent or guardian if the Visitor/Volunteer is a minor) consent to Orphanage “CASA SEGURA” and its affiliates’ use of my name, picture, likeness, work products, and verbal and written statements taken, collected, developed or created during the Activities in publicity, publications, videos, websites, public relations activities and other forms of media that may be used currently or in subsequent years without compensation or remuneration. 


I (or Visitors/Volunteer’s parent or guardian if the Visitor/Volunteer is a minor) have carefully read this Visitor/Volunteer Waiver and Liability Release Form and I understand its contents. I (or Visitors/Volunteer’s parent or guardian if the Visitor/Volunteer is a minor) am aware that this is a release of liability and a legal contract between myself and Orphanage “CASA SEGURA” that affects my legal rights. I am signing this document on my own free will.


3: Child Protection Policy

Statement of Commitment:

Casa Segura is committed to the welfare and rights of children.  All children under the care of  Casa Segura will be treated with respect regardless of race, colour, sex, language, religion or belief, political or other opinion, ethnic or social origin, disability, birth or other status.  This includes all children under 18 years of age.

Casa Segura is committed to encourage its staff to familiarize themselves with their own child protection policy to protect and provide a safe environment for children and staff. This is also to protect the organization and encourage donors to have confidence in the organization.

Casa Segura is committed to comply with all relevant local legislation on child rights and welfare in order to provide what is in ‘best interest of the child’ including labour laws that applies to children.  

Casa Segura encourages all staff to give respect and dignity to all children in their care. Child carers are encouraged to be good role models, spending time with each child, listening to them, encouraging children when they do something well and giving good explanations on why they should not do something else. They should keep their promises. They should provide discipline firstly through verbal means.

Different forms of child abuse are described:

Physical Abuse: Any punishments and physical abuse to children like beating including with a stick or other implement, poisoning, shaking and smothering or forcing the child to work in an unsafe way/environment. These are things that deliberately and negatively affect the physical well-being of children.

Mental Abuse: Any actions (gestures, words and behaviour) that deliberately affect a child’s mental/emotional well-being for example by making them afraid, anxious, annoyed or discouraged.

Neglect: Any actions that deliberately neglect to provide the four essential rights of children (right to live, right to learn, right to participate and the right to speak).

Sexual Abuse: Any actions with sexual intent towards children such as touching children’s genitals, forcing child to watch or take part in pornography or coercing the child to have sex.

Communicating the issue:

Casa Segura is committed to informing children, decision makers, and the public through the media that child abuse is wrong. It is also understood that keeping silent is also wrong.

Child protection policies provide a safe and positive environment for children and are foundational in the education, research and advocacy initiatives that the Casa Segura is involved in.

Casa Segura is committed to educating its staff about the importance of child protection so that children are protected from abuse by staff and others.  This is also a preventive measure to protect staff and the organization’s integrity.

Casa Segura actively encourages the development of child protection policies and active implementation of these policies to all NGO’s, groups and networks in Bolivia through its meetings with them.

Where possible children are also included as key stakeholders because Casa Segura believes that children have the right to speak and be heard. Involving them in the process also enables them to know their right to protection.  Children are encouraged to have active cooperation, share information and be involved in advocacy initiatives.

All staff agrees to this policy and is reviewed every 2 years.


Behavioural Protocols:

All Staff, volunteers, interns, consultants, visitors, donors or sponsors of Casa Segura are expected to treat all children and other staff with respect and dignity. Inappropriate, harassing, abusive, sexually provocative or demeaning language or behaviour towards children will not be tolerated.

Each individual must sign a statement to say that they have read the policy, will respect it and understand that action will be taken in cases of inappropriate behavior.

There will be careful regulations about what forms of discipline can be used, encouraging primarily verbal and withdrawing privileges. Staff are strongly encouraged to inform their director when discipline is appropriate. Discipline must be non-violent and non-humiliating.

Whenever possible, it should be ensured that another adult is present when working in the proximity of children. Sleeping close to unsupervised children will not be allowed unless absolutely necessary.  

That a child will not be engaged in any form of sexual activities or acts.  Adults will always be responsible for their behavior and cannot blame the child even if the child ‘provokes’ or acts in a ‘seductive’ way.

That computers, mobile phones, video and digital cameras will be used appropriately, and never to exploit or harass children or to access child pornography through any medium.

If protocols are broken the person involved will be disciplined and may lose their job. 

Communities and children with whom Casa Segura staff work will be informed of the protocols and will be assured that project support will not be discontinued if they report suspicious behavior. Also Staff will not be asked to leave for reporting suspicious behavior.

Where children are placed in communities, there will be careful screening and training of foster parents to ensure safe and adequate care will be given.

Recruitment and Screening:

Refrain from hiring children for domestic or other labour which is inappropriate given their age or developmental stage, which interferes with their time available for education and recreational activities, or which places them at significant risk of injury

Screening is equally important for volunteers/interns, Board staff and consultants.

Information on child protection policies must be given before and on acceptance of employment.  A form must be signed agreeing to the Child Protection Policy and stating that they have not had any previous convictions for abuses against children or violent behavior. Their future employers will be informed if dismissed for abuse.

References should be checked preferably by telephone to give previous employers an opportunity to express concerns verbally.

Responses to Allegations:

Immediately report concerns or allegation of child abuse in accordance with appropriate procedures.

Procedures must be set out by the organizations to ensure that all staff knows what to do if an allegation is made, either by a child, parents, staff member or visitor.

Casa Segura encourages all staff to adhere to the country’s Labor Code if available.

All members of the team will encourage their staff to be open in discussing the potential of abuse in their organization.

Where an allegation has been made that a staff member/visitor to the organization has abused a child then the Casa Segura will investigate and take the appropriate action to deal with the situation.

Casa Segura will have a designated person whose responsibility is to be responsible for dealing with child protection issues in the organization.

Relationships with other organizations are encouraged for accountability and support in times such as these.

Both victim (and perpetrator) will be treated with respect from the start of the process to the end.

Children rarely lie in situations like this so their story must be heard and believed unless proven otherwise. They may also require extra protection if the perpetrator has not been arrested.

Casa Segura will have a reporting procedure where the Director is informed and then others as the need arise.

Records should be made of all facts related to the investigation and these should be carefully and confidentially filed.

The relevant Embassy should be informed if a foreigner is involved.

There should be a person designated to deal with the media and the police. Where possible consideration will be made beforehand by the organizations leadership about how the police and media will be informed or involved.

If the organization is inexperienced, asking for help from other organisations with child protection policies is encouraged.

Use of children’s images and personal information for promotion, fundraising and development education:

When photographing or filming a child for work related purposes, Casa Segura must:

Before photographing or filming a child, assess and endeavour to comply with local traditions or restrictions for reproducing personal images.

Before photographing or filming a child, obtain consent from the child or a parent or guardian of the child.  This must be explained to the child how the photograph or film will be used.

Ensure photographs, films, videos and DVDs present children in a dignified and respectful manner and not in a vulnerable or submissive manner. Children should be adequately clothed and not in poses that could be seen as sexually suggestive.

Ensure images are honest representations of the context and the facts.

Ensure file labels do not reveal identifying information about a child when sending images electronically.

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